rVetlink Referring Veterinarian Medical Record Portal

How to submit a referral/How do I see referrals I have already submitted?

• • Reference Help Center article: How do I submit a referral?
  • Reference Help Center Video: Using the Portal (to submit a referral, check real-time medical updates, and more)

Log in basics

• • Self-Help article on Ethos website Veterinary Referral Portals

Can I reset my own password?

• • You need to know your password to change it. If you have forgotten your password, please submit a support ticket

Can I change my username?

• • There is ONE username issued automatically through rVetlink for each practice. We cannot change a username.

Where is/What is the portal

• • Self-Help article on Ethos website: Veterinary Referral Portals

Is this the customer portal?

• • No-This is for DVM practices only
    • For the Customer Portal, Click Here

 Can I schedule an appointment through the portal?

• • No, but you can submit a referral through the portal, and we will attempt to contact your client to schedule the appointment. 

I cannot see my patient’s records

• • To Create a rVetLink Support Request, Click Here

How do I request access to the portal? What are the requirements for login access to the portal?

• • To Create a rVetLink Support Request, Click Here 

Do I need a new password for a different Ethos database?

• • Yes, each database reflects the patients and hospitals in it only. If you need to log into a new ezyVet database for a location, the customer will need to log into that location in rVetLink to see those records
  • To Request a portal account, Click Here 

Change my notification settings or too many notifications or duplicate notifications

• • To View the Self-Help article, Click Here
  • Self-Help video, Watch Here

Change my email address/fax number; update contact information for my practice 

1. 1. Log in to the portal
   2. Edit your profile
   3. Click the Update button

Forgot my password

• To Create a rVetLink Support Request, Click Here

Need a log in

• To Create a rVetLink Support Request, Click Here

Did you receive the referral I submitted for a mutual patient?

• Help Center article: How do I submit a referral?
• Help Center Video: Using the Portal (to submit a referral, check real-time medical updates, and more)

I cannot see my patient’s records

• See Video- “Accessing the Portal a short how-to video” https://youtu.be/Y9jKMxhQKY0
• To Create a rVetLink Support Request, Click Here

I cannot submit a referral

• To Create a rVetLink Support Request, Click Here

I cannot log in

• To Create a rVetLink Support Request, Click Here

Additional FAQs

• • View FAQs Here