Client Portal FAQs

Client Portal Log-in page: https://ethosma.use1.ezyvet.com/external/portal/main/login

What Can a Pet Owner Do on the Client Portal?

• Schedule an appointment with your pet's Vet (Applies to General Practice customers only)
• View your pet's upcoming appointments, even appointments with our specialists.
• View your pet's vaccine information and due dates
• Access your past billing invoices
• Access your pet's discharge instructions (coming soon)
• Edit your contact information. Change your mailing address or phone number in the Client Portal and it will update automatically in your pet's chart. 
• Request a medication refill from our pharmacy. (Refills must be remaining) 
• View or download your pet's medical records at any time for pet insurance or specialty visits or print your vaccine certificates for daycare or grooming without ever having to call us!

How does a Pet Owner sign up for the Client Portal?

1. Click Here
2. Click on First Time Logging In, Sign up Here
3. Enter your information and create your password     

     Or perform the following steps...

1. Visit our website: www.ethosvet.com 
2. Select the hospital location you visit from the Our Hospitals menu at the top left of the webpage
3. Under the For your Pet menu, select Client Portal
4. Click on First Time Logging In, Sign up Here
5. Enter your information and create your password

Does my pet have to have been seen first to sign up for the portal? 

• No, by signing up for the Client Portal, you can create an account at our hospital. 

How to reset your password?

• Select the Forgot my Password option at the login screen.
• A password reset link will be emailed to you. (Please be sure to check your spam filters)
• Login to your email and follow the instructions for resetting your password. 

View your Pet's Appointments. View future appointments or see past visits

1. Log into the Client Portal
2. In the Sidebar, Click My Appointments
   • A window will open showing a list of Appointments

Print your Pet's Vaccine Information and Vaccine Expiration Dates

1. Log in to the Client Portal
2. In the Sidebar, Click Documents
   • A window will open showing a list of Available Documents.
3. To Select the Vaccine Certificate, Click Download

View your Pet's Vaccine Information and Upcoming Vaccine Expiration Dates

1. Log in to the Client Portal
2. In the Sidebar, Click Stand of Care
   • A window will open showing Vaccines for any General Practice Pet in your account.

To See a List of All Vaccines Ever Given

1. Log in to the Client Portal
2. In the Sidebar, Click Vaccinations
   • A window will open showing ALL Vaccines ever given.

Access your Past Billing Invoices

1. Log in to the Client Portal
2. In the Sidebar, Click My Invoices
   • A window will open showing past invoices.

   • To Print an Invoice, Click Download

Request a Medication Refill from our Pharmacy. (Refills must be remaining and the medication must have been prescribed and filled at our pharmacy) 

1. Log in to the Client Portal
2. In the Sidebar, Click Medications
   • A window will open showing a list of all medications prescribed.

3. If there are refills remaining, you will be able to click the Request Refill icon
4. The medication refill request will be sent to the prescribing doctor.
   • (Please allow 24 hours for processing refill requests).

Edit your Contact Information. Change your mailing address or phone number in the Client Portal and it will update automatically in your pet's chart. 

1. Log into the Client Portal
2. In the Sidebar, Click My Details
   • A window will open showing your contact details.
3. Make any necessary changes here
4. Be Sure to Click Save Changes at the bottom of the page!

View or Print your Pet’s Records

1. Log in to the Client Portal
2. In the Sidebar, Click Clinical Summaries
   • A window will open showing your pet’s past appointments
3. Click Download to view the record

What if I need to change the email address I originally use to log in?

• We can help you with that. Just let us know.  Click Here

What if I cannot find my pet's vaccine certificate or the records I need? 

• We can help you with that. Just let us know. Click Here

How do I schedule an appointment with the General Practice?

Appointment scheduling through the Client Portal is for cats and dogs only. If you have any other type of pet, please click here --> Request an Appointment

1. Click Book an Appointment  
2. If you prefer a specific doctor please add a note in the Appointment Reason field and our client service team will match your request with the specific doctor. If you do not have a preference, just enter the reason for the visit to the Appointment Reason field.
3. A calendar with all available appointment options will be viewable
4. Select an appointment and enter your pet and the reason for the appointment. Then submit the appointment request.
5. A staff member at Bulger Veterinary Hospital, General Practice will respond back via text or email with a confirmation of your pet's appointment. We may have to contact you to change the appointment based on any special requests, like a preferred doctor. 

Can I choose a specific General Practice doctor when scheduling my pet's appointment? 

• The Client Portal will schedule the doctor who best meets the appointment date and time but you cannot see which doctor is associated with that available appointment. 
• If you have a doctor preference, please include this in the Appointment Reason field and we will do our best to accommodate your preference. 
• If you require a specific doctor, click here to request an appointment --> Request an Appointment

Can I schedule an appointment for the Emergency Room through the Client Portal?

• You do not need an appointment to come into our Emergency Room. Please come in anytime you feel you have an urgent need or an emergency. 

Can I schedule an appointment with a Specialist through the Client Portal?

• We would be happy to schedule an appointment for you. For our Specialty Service, Click here --> Request an Appointment

   

For additional help with the client portal, Click Here to submit a support request for our team